Compliance Information

1. Service Disclosure

HeatQuotes is a lead generation service that connects homeowners with licensed HVAC contractors. We are not HVAC contractors ourselves and do not provide HVAC services directly.

Important Disclosures:

• We are a matching service, not a contractor
• No guarantees on pricing or installation outcomes
• Contractors are independent businesses
• We facilitate connections but do not control contractor services

2. Advertising Compliance

Our advertising and marketing practices comply with applicable laws and regulations:

Federal Trade Commission (FTC) Guidelines

• All claims are truthful and substantiated
• Clear disclosure of our role as a lead generation service
• No misleading statements about pricing or services
• Honest representation of rebate and incentive availability

Telephone Consumer Protection Act (TCPA)

• Explicit consent obtained before contacting consumers
• Clear opt-out mechanisms provided
• Compliance with Do Not Call Registry requirements
• Proper identification of callers and purpose

3. Data Protection & Privacy

We comply with applicable data protection laws:

General Data Protection Regulation (GDPR)

• Lawful basis for data processing
• Data minimization principles
• Right to access, rectification, and erasure
• Data portability and processing restrictions

California Consumer Privacy Act (CCPA)

• Right to know about data collection
• Right to delete personal information
• Right to opt-out of data sales
• Non-discrimination for privacy choices

4. Industry Standards

We adhere to industry best practices and standards:

Lead Generation Standards

• Accurate lead qualification and validation
• Transparent lead source identification
• Fair pricing and billing practices
• Quality assurance and monitoring

HVAC Industry Compliance

• Only work with licensed and insured contractors
• Verify contractor credentials and certifications
• Comply with local building codes and regulations
• Support energy efficiency standards and rebates

5. Consumer Rights

We respect and protect consumer rights:

• Right to Information: Clear disclosure of our services and fees
• Right to Choice: Freedom to choose contractors or opt-out
• Right to Privacy: Protection of personal information
• Right to Fair Treatment: Non-discriminatory service
• Right to Redress: Complaint resolution procedures

6. Regulatory Compliance

We comply with relevant regulatory requirements:

State Regulations

• Licensing requirements where applicable
• State consumer protection laws
• Local business registration requirements
• Tax compliance and reporting

Federal Regulations

• Fair Credit Reporting Act (FCRA)
• Equal Credit Opportunity Act (ECOA)
• Truth in Lending Act (TILA)
• Real Estate Settlement Procedures Act (RESPA)

7. Monitoring & Auditing

We maintain compliance through:

• Regular compliance audits and reviews
• Employee training on regulatory requirements
• Documentation of compliance activities
• Continuous monitoring of regulatory changes
• Third-party compliance assessments

8. Complaint Resolution

If you have concerns about our compliance practices:

• Contact us directly at compliance@heatquotes.com
• Submit complaints through our website contact form
• We respond to all complaints within 48 hours
• We work to resolve issues promptly and fairly
• You may also contact relevant regulatory agencies

9. Updates to Compliance Information

We regularly update our compliance practices to reflect:

• Changes in applicable laws and regulations
• Industry best practice developments
• Technology and security improvements
• Consumer feedback and concerns

Significant changes will be communicated through our website and other appropriate channels.

10. Contact Information

For compliance-related questions or concerns:

• Email: compliance@heatquotes.com
• Phone: (844) 434-6135
• Address: HeatQuotes Compliance Department, [Your Business Address]
• Website: https://heatquotes.com/compliance